SHIPPING & RETURNS
SHIPPING POLICY
Most orders will ship within 1-2 business days. Holidays or inclement weather may delay orders. Should this happen, you will be contacted accordingly. Custom made and Private Label candles are made to order and require production time. Production time will vary based on the size and logistics of the order, which is discussed with each client. Production time does not include shipping time.
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All orders ship via USPS First Class Mail. If you require s quicker shipping method, please reach out to me on the Contact page prior to placing your order.
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When your order is placed, you will receive an order confirmation email. When your order is shipped, you will receive a shipping notification email with your tracking number.
When you receive your order please inspect it in a timely manner (7 day notification policy). I cannot make exceptions to the 7 day policy if you notify me late.
RETURN & REFUND POLICY
If your order was lost or damaged in transit, I will be glad to offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through my loss and damage investigation procedure. Replacements will be shipped using the shipping method that was selected on the original order.
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Items must be returned in NEW (unused and untested) condition, promotional items included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
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Items that have been used by the customer or items that have been damaged by use cannot be returned. I also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free extra product. These ‘extras’ must be included with your return to qualify for a full refund.
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When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories. Generally, as a rule-of-thumb, you should return the items the same way they were received--in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.